Warranty Claim Form
To replace a product that has a warranted defect, it will be necessary for the original purchaser to send F.O.B. destination any allegedly defective parts or products to Deck Impressions with PROOF OF PURCHASE, original purchaser’s name, return address, and a description of the claimed product defect. To pre-arrange return, call Deck Impressions’ Customer Service at 1-830-249-1200. The cost of labor for the repair or replacement of parts including removal and re-installation of the product will then be the responsibility of the purchaser.
If any of the warranted products are found by Deck Impressions to be defective, such products will, at Deck Impressions’ sole option and cost, be replaced, repaired or refunded less an amount directly attributable to consumer’s prior use of the product. Deck Impressions will return the repaired or replaced product prepaid.
The parties hereto expressly agree that purchaser’s sole and exclusive remedy against Deck Impressions shall be for the repair, replacement, or refund of defective products as provided herein. This warranty is not transferable whether to heirs, subsequent owners, or otherwise. This warranty does not cover labor or other costs or expenses to remove or install any defective, repaired or replaced product. Goods which may be sold by Deck Impressions but which are not manufactured by Deck Impressions are not warranted by Deck Impressions but are sold only with the warranties, if any, of the manufacturers thereof.
This warranty extends only to product ownership by the original purchaser. This warranty is void if the original purchaser ceases to own the product.
This warranty does not apply to any products that have been subjected to misuse, mishandling, misapplication, connected voltage at more than 5% above standard North American Voltage, unusual use (“normal use” means building interior use in an environment that does not exceed 25 degrees Celsius or outdoor use where the ambient temperature does not exceed 35 degrees Celsius), neglect (including but not limited to improper maintenance), accident, improper installation, improper packaging of products returned to Deck Impressions, modification (including but not limited to use of unauthorized parts or attachments), or adjustment or repair.
THIS WARRANTY GIVES YOU THE SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATION OR EXCLUSIONS MAY NOT APPLY TO YOU.
THE FOREGOING WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED INCLUDING THOSE OF MERCHANTABILITY, FITNESS FOR ANY PARTICULAR PURPOSE OR INFRINGEMENT. ORIGINAL PURCHASER SHALL IN NO EVENT BE ENTITLED TO, AND DECK IMPRESSIONS SHALL NOT BE LIABLE FOR, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE, INCLUDING, BUT NOT LIMITED TO, TO LOSS OF PROFIT, PROMOTIONAL AND/OR MANUFACTURING EXPENSES, OVERHEAD, INJURY TO REPUTATION AND/OR LOSS OF CUSTOMERS.