Policies

Deck Impressions® brand and the Deck Impressions® store are solely owned by Creative Industries, LLC. Store policies below refer to the “Store” and “Products” portions of this web site.

Ordering Methods

To place an item into your shopping cart, click the “Add to Cart” button or drag the item into your Cart. Your shopping cart appears in the upper right of your web browser window. The number in the cart represents the number of distinct items in your cart. To view your cart, simply click it.To complete your order, click the Shopping Cart to view your cart, make any changes to your order or shipping options, and then click the appropriate payment button to checkout.We do not offer phone or mail ordering options.

Order Status and Returns

Use our contact form. To view your order status, please note the address on your email receipt from us. You should also receive an email receipt from us indicating payment.

Payments Accepted

We accept Visa, MasterCard, Discover, and American Express cards and eCheck. Credit card payments will show a charge to Creative Industries or Deck Impressions® (which may be concatenated).

Shipping Policy

In-stock items will be shipped within five business days. Within USA – We ship via USPS and UPS. Due to shipment policies of these carriers, we recommend that you allow 2-3 weeks for delivery in the US. Delivery to remote areas may take longer. Typically our standard shipment method provides delivery within 3-5 business days of order placement. International – We ship via USPS and UPS with signature service to verify delivery. We reserve the right to refuse sales and shipments we feel pose too great a risk of fraud, loss, or other negative impacts on our business, or are declined or flagged as dangerous. We will refund any sale so refused. In some cases, we will seek to verify an order to conform to our security policies. In these cases, we will allow 7 business days for verification after which we will cancel unverified orders. Lost or Damaged Shipments – By placing an order with us you agree that you will not hold Deck Impressions liable for any ordered products lost or damaged while in the possession of the shipment carrier. Your recourse for such lost or damaged shipments is to contact the appropriate carrier. We would be happy to assist you in contacting the carrier – feel free to contact us for assistance. This policy applies only to products shipped to the customer. We are unable to assist customers with returned products shipped from the customer to Deck Impressions (see Returns policy below).

Taxes

Some orders may incur sales tax. Sales taxes will be shown at checkout. Various tariffs and taxes may apply to shipments to some countries and are the responsibility of the purchaser.

Back Orders and Split-ship Orders

Back Orders – In the unlikely event that any items in your order are unavailable for immediate delivery, we will contact you. You will have the option to cancel your order, wait until the back order item(s) can be shipped, or split-ship (see next item). Split-ship Orders – Rarely, we must ship items in separate shipments. We will notify you if this is the case with your order.

Guarantee, Return, and Exchange Policy

Returns – Return shipping of products not covered under Deck Impressions® warranty is the responsibility of the purchaser. Creative Industries, LLC will not refund any duties, delivery taxes, shipping charges, and/or delivery fees paid on the order. Items must be returned undamaged in their original containers. See our warranty policy for more information. Refunds – Refunds pertain only to the purchase price and do not include shipping and handling charges or restocking fees. All refunds will be applied to your credit card account. Please allow 30 days for refunds to apply to your credit card. ExchangesSee our warranty policyRestocking – A 15% return/restocking fee will be assessed on all items offered with free shipping that are subsequently returned for reasons other than defect. GuaranteesSee our warranty policy.

Lowest Price Guarantee

We will refund 100% of the difference if a price on our web site is reduced within 30 days of your purchase – you must contact us to receive the refund.

If you feel that this site is not following its stated policies, you may contact us. You may also contact your local chapter of the Better Business Bureau, state or local consumer protection office, the Federal Trade Commission by phone at 202.FTC-HELP (202.382.4357) or electronically at https://www.ftc.gov/ftc/complaint.htm.